GESend

GESend ("GESend," "we," "us," or "our") provides peer-to-peer texting and related communications services for political campaigns, political action committees, and non-profit organizations. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at gesend.com, use our platform and client portal, or use any software applications, browser extensions, or other tools we make available through app stores and software marketplaces.

1. Scope

This policy applies to:

• Visitors to our website and users of our contact forms
• Authorized users of the GESend platform and related services
• End users who interact with messages sent through GESend on behalf of our clients
• Users of our browser extensions, mobile applications, and other marketplace-distributed software

If you are a voter or supporter who received a text message from one of our clients, that organization is responsible for its own outreach program. You should contact that organization directly regarding their use of your information.

2. Information We Collect

Depending on how you interact with GESend, we may collect:

• Contact and account information: name, email address, organization name, job title, phone number, billing details, and account credentials
• Communications data: messages sent and received through the platform, campaign content, reply categorization, delivery status, and related metadata
• Usage and technical data: IP address, browser type, device identifiers, operating system, log files, pages viewed, and feature usage
• Extension and application data: information necessary to authenticate your account, sync settings, and provide the functionality described at the time of installation
• Support and correspondence: information you provide when contacting support or submitting forms

Our clients may upload contact lists and other data about their audiences. We process that information on their behalf as a service provider in accordance with our agreements with them.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve our services
• Authenticate users and manage accounts
• Facilitate peer-to-peer and application-to-person messaging on behalf of our clients
• Provide analytics, link tracking, reply categorization, and campaign reporting
• Respond to inquiries, provide customer support, and send service-related notices
• Detect, prevent, and address fraud, abuse, security incidents, and legal compliance obligations
• Develop new features and evaluate the performance of our website and software

We do not use personal information collected through our browser extensions or marketplace applications for unrelated purposes such as selling data, determining creditworthiness, or serving third-party advertising unrelated to GESend.

4. Browser Extensions and Marketplace Applications

When you install a GESend browser extension or other software distributed through an app store or software marketplace, we collect and use information only as needed to provide the functionality described in that product's listing and permission prompts.

This may include:

• Account authentication and session management
• Syncing preferences and configuration between the extension or app and your GESend account
• Enabling product features you choose to use, such as workflow integrations or in-product tools
• Diagnostic, crash, and performance data to maintain reliability and security

Extensions and applications may request permissions such as access to specific websites, storage, notifications, or clipboard functionality only where required for the stated product purpose. We do not request broader access than necessary. You can remove an extension or uninstall an application at any time through your browser or device settings.

Marketplace listings may require us to disclose our limited use of data. GESend's use of information obtained through such software is limited to providing and improving the relevant user-facing features, maintaining security, complying with law, and handling support requests.

5. SMS and Messaging Services

GESend enables clients to send text messages and manage two-way conversations. Message content, phone numbers, timestamps, delivery information, and reply data may be processed and stored to operate the service. Clients are responsible for obtaining any legally required consent before contacting recipients and for honoring opt-out requests.

6. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies on our website and in authenticated sessions to remember preferences, keep you signed in, measure usage, and improve performance. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

7. How We Share Information

We may share information with:

• Service providers: vendors that help us with hosting, telecommunications, messaging delivery, analytics, payment processing, customer support, and security
• Our clients: when you interact with a campaign or organization using GESend, relevant interaction data may be available to that client
• Professional advisors: lawyers, accountants, auditors, and insurers where appropriate
• Legal and safety purposes: when required by law, regulation, legal process, or to protect rights, safety, and security
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections

We do not sell personal information.

8. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data, our relationship with you or our client, and applicable law. When information is no longer required, we delete or de-identify it in accordance with our retention practices.

9. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access, correct, or delete certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Receive a copy of information you provided in a portable format
• Opt out of marketing communications by following unsubscribe instructions

To exercise these rights, contact us using the information below. We may need to verify your request before responding. If you received a text from one of our clients, please contact that organization to manage outreach preferences.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know, delete, correct, and opt out of certain sharing that may be considered a "sale" or "sharing" under California law. As stated above, GESend does not sell personal information. You may submit a request by contacting us at support@gesend.com.

12. International Users

GESend is based in the United States and primarily serves U.S. political and non-profit organizations. If you access our services from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate.

13. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be posted on this page, and where appropriate, we may provide additional notice.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

GESend
801 Barton Springs Rd
Austin, TX 78704
United States
Email: support@gesend.com